Please do get in touch with us in case of any issues with your order.
We'll give you a replacement of a problematic piece in the same style or an entirely different style of your choice in case-
- Item was defective
- Item was damaged during shipping
- Wrong item sent to you
- Item not delivered
- Wrong size
You may return the merchandise unused, and in the same condition as you received it, in its original packaging with original tags, for an exchange, within 14 days from the date on which these goods are delivered. Once received, the customer care team at Ritu Pande would study the need for an exchange and based on their jurisdiction the exchange will be facilitated. This can be accommodated just Once , not multiple times.
RETURNS AND EXCHANGES
You need to inform us by email within 3 business days of receiving the parcel on firstname.lastname@example.org If we are not informed within 3 business days regarding a return, the merchandise is not available for exchange.
Please await a mail confirmation from our end for initiating the return
Pack your return securely, in the original package if possible, and include your completed invoice, and Courier the parcel back to us. Address details will be shared in the email. The pieces have to be mailed back to -
The Ritu Pande Design Studio
GORA STREET LANE 2
The shipping charges for the return have to be borne by the buyer. We recommend using a mode of shipping that is trackable at your end as we will not be liable for any lost or damaged packages
All custom made orders are non-returnable.